Frequently Asked Questions
A Customer Success representative will contact you within one business day to guide your onboarding. You'll receive access to your customer portal, website embed codes, reporting dashboard, player settings, and any downloadable social media content included with your subscription. If you'd like, we'll also work directly with your website provider or IT team to make implementation as easy as possible.
Most customers are up and running within one business day. Installing the iframe code typically takes only a few minutes per page, and our team is happy to assist your web developer at no additional charge.
Practices use Understand animations on procedure pages, during patient consultations, on waiting room displays, in email campaigns, and across social media. Many physicians also use them before and after treatment to improve patient understanding and reinforce important instructions.
Individual animations range from $150 to $250 annually. Complete specialty libraries range from $995 to $2,350 annually. Every subscription includes hosting, ongoing updates, and new animation releases while your subscription remains active.
Yes. Many customers begin with a few high volume procedures and later upgrade to a complete library as their practice grows.
Your subscription includes hosted website animations, eligible downloadable social media videos, software updates, new animation releases, customer support, and reporting tools.
Yes. We continually expand and improve our libraries. Updates are automatically available during your active subscription at no additional cost.
Your subscription allows you to display the hosted animation player throughout a single website domain while ensuring patients always receive the latest version of every animation.
Simply remove the iframe embeds from your website and discontinue use of downloaded social media videos. Because we host the website animations, there are no files to remove from your server.
Website animations are delivered through secure iframe embed codes. Social media videos are provided as downloadable MP4 files where available.
Website animations are streamed through our secure HTML5 player hosted on AWS for fast, reliable performance worldwide. Social media videos are downloadable MP4 files.
An iframe is a standard web technology used to securely display hosted content inside a webpage. It is widely supported by virtually every website platform.
Absolutely. Installation is typically as simple as copying and pasting an embed code. Most web developers complete installation in just a few minutes.
Yes. We can do this at no additional cost.
No. We handle all website hosting, streaming, updates, and maintenance, ensuring your patients always view the most current version without consuming your server resources. Social media videos are downloaded by you and uploaded to the respective platoform.
Our animations work on virtually every modern browser and device, including desktops, tablets, and smartphones.
Yes. Every animation is fully responsive and optimized for today's mobile users.
Yes. Our player is designed to meet WCAG 2.2 Level AA accessibility standards, helping make your patient education available to the widest possible audience.
Yes. We can add your branding, modify animation sequences, or create custom narration. Our team will gladly provide a quote based on your requested changes.
Yes. Your marketing team can personalize eligible downloadable videos with your branding, messaging, physician introduction, and calls to action.
Yes. Your administrator portal allows you to quickly enable or disable individual animations so patients only see the procedures you perform.
No. Because the player loads asynchronously after your webpage, it does not negatively affect page speed while still providing a rich educational experience.
High quality educational content encourages visitors to spend more time on your website, increases engagement, and helps strengthen the overall quality of your website for search engines.
Keeping patients on your own website helps reinforce your brand and prevents them from being distracted by competing physicians, unrelated content, or advertisements commonly found on third party platforms.
Yes. Independent research has shown that patients who viewed Understand animations demonstrated improved understanding and reduced preoperative anxiety, helping create more informed and confident patients.
Every animation is reviewed by our Medical Board and specialty physicians to help ensure the content remains accurate, current, and medically appropriate.
Patients often retain visual information far better than written materials alone. Our animations simplify complex procedures, improve understanding, reduce anxiety, and help patients arrive at consultations better prepared to make informed decisions.
Yes. Many of our most popular animations are available as downloadable social media videos in both narrated and non narrated versions, making it easy to educate and engage prospective patients.
Language availability varies by specialty library. Many libraries are available in multiple languages, and additional language options can be selected through your administrator portal when available.